Man with Van Mortlake Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Mortlake provides transport, removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm or company who books and or uses our services.
We, us, our means the operator trading as Man with Van Mortlake.
Services means any transport, removal, loading, unloading, packing, unpacking, or related services provided by us.
Goods means the items and property which are the subject of the services.
Booking means a reservation for services accepted by us and confirmed to the client.
2. Scope of Services
We provide man and van services, including household and office moves, small removals, furniture transport, and related services within Mortlake and surrounding areas, and to and from other locations in the United Kingdom as agreed at the time of booking.
The exact scope of services, including vehicle size, number of operatives, collection and delivery addresses, and any special requirements, will be agreed with the client at the time of booking.
We reserve the right to refuse to carry any goods that we reasonably believe may be unsafe, illegal, hazardous, excessively heavy, or unsuitable for transport in the vehicle provided.
3. Booking Process
All bookings must be made directly with us via our accepted communication channels. A booking is only confirmed when we have provided the client with explicit confirmation, which may include the agreed date, time window, addresses, service description, and price or pricing basis.
The client is responsible for providing accurate and complete information when making a booking, including but not limited to access details, parking restrictions, floor levels, the presence of lifts, and an honest estimate of the volume and nature of the goods.
If the information provided by the client is incomplete or inaccurate, we reserve the right to adjust the price, the resources allocated, and or the timing of the job, or to decline the booking where necessary.
Any changes to a booking, including changes to date, time, addresses, or scope of work, must be requested by the client as early as possible. Changes are subject to our availability and may result in a revised quotation or additional charges.
4. Quotations and Pricing
Prices may be quoted based on an hourly rate, a fixed price, or a combination of both, as communicated at the time of booking.
Quotations are given based on the information supplied by the client and are valid for a limited period as advised at the time of quotation. We reserve the right to amend or withdraw a quotation if the information provided was misleading or if the services required differ significantly from what was originally described.
Additional charges may apply for waiting time, extended loading or unloading due to restricted access, additional items not disclosed at the time of booking, extra journeys, parking fees, tolls, congestion or low emission zone charges, and similar third party costs directly related to the service.
5. Payments
Payment terms will be confirmed at the time of booking. We may require a deposit or full payment in advance to secure a booking, particularly for larger removals or peak times.
Any balance due is normally payable upon completion of the service, unless other arrangements have been agreed in writing prior to the job. Where payment is made on completion, it must be made immediately at the end of the service, before the team leaves the final address.
We accept payment by the methods notified to the client during the booking process. The client is responsible for ensuring that funds are available and payment can be completed without delay.
In the event of late or non payment, we reserve the right to charge interest at the statutory rate applicable to late payments and to recover any reasonable costs incurred in the collection of overdue amounts.
6. Cancellations and Amendments
The client may cancel or amend a booking by giving us clear notice via our accepted communication channels.
For standard local bookings, if the client cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, less any reasonable administrative costs.
If the client cancels within 48 hours but more than 24 hours before the scheduled start time, we reserve the right to retain all or part of any deposit to cover allocated resources and lost opportunities.
If the client cancels within 24 hours of the scheduled start time, fails to be present at the agreed time and place, or is otherwise not ready for the service to commence, we may charge up to the full quoted amount, including travel time and any waiting time.
Any amendments to a booking made within 24 hours of the scheduled start time may be treated as a cancellation and re booking, at our discretion.
If we need to cancel or significantly amend a booking due to circumstances within our reasonable control, we will notify the client as soon as possible and offer an alternative date or a full refund of any amounts paid. We shall not be liable for any consequential loss resulting from such cancellation.
7. Client Responsibilities
The client is responsible for ensuring that:
All goods are properly packed, protected, and ready for transport, unless packing services have been explicitly agreed as part of the booking.
Items are dismantled where necessary and practicable, unless dismantling has been included in the agreed scope of work.
There is adequate and safe access to the property, including clear stairways, corridors, and doorways, and that any relevant restrictions are disclosed to us in advance.
Suitable parking is available at both collection and delivery points. The client is responsible for obtaining any necessary permits or permissions, and for any parking fines incurred as a direct result of incomplete or incorrect parking information provided by the client.
Someone responsible is present at both collection and delivery addresses to oversee the work, give instructions as required, and sign any paperwork related to the service.
The contents of all containers, boxes, bags, and furniture are lawful and safe for transport, and that no prohibited or hazardous materials are included.
8. Excluded and Restricted Items
We do not accept responsibility for, and may refuse to transport, any of the following items unless expressly agreed in writing before the booking is confirmed:
Dangerous, illegal, or hazardous goods, including but not limited to explosives, flammable liquids, gases, chemicals, and toxic substances.
Perishable goods, plants, and live animals.
Cash, financial instruments, jewellery, watches, precious metals, and stones.
Valuable artworks, antiques of high value, collector items, or items of special sentimental value.
Any goods that require specific licenses or special handling not agreed in advance.
If such items are included without our knowledge, they are carried entirely at the clients own risk, and we accept no liability for loss or damage to them.
9. Liability for Loss or Damage
We will carry out the services with reasonable skill and care. Our liability for loss or damage to goods, property, or premises caused by our negligence or breach of contract shall be limited as follows, unless otherwise agreed in writing:
We are not liable for any loss or damage where the client has failed to adequately pack or protect items, or where items are inherently fragile or defective.
We are not liable for normal wear and tear, minor scuffs, or scratches arising from handling and transport of large or heavy items, particularly where access is restricted.
We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of contracts, or loss of opportunity.
Our total liability for any claim or series of claims arising from a single event shall not exceed the value of the goods directly affected, or a reasonable limit consistent with the level of service charge, whichever is lower, unless the client has declared a higher value and we have agreed in writing to specific insurance arrangements.
The client must inspect the goods and premises as soon as reasonably practicable after the completion of the service. Any claim for loss or damage must be reported to us in writing as soon as possible and, in any event, no later than seven days after the service date, providing reasonable details and evidence.
10. Limitations and Exclusions
We shall not be liable for loss or damage caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, road closures, traffic delays, accidents, mechanical breakdowns, acts of God, strikes, or public disturbances.
All arrival, collection, and delivery times are estimates. While we will use reasonable efforts to adhere to agreed time windows, we do not accept liability for delays arising from factors outside our direct control.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11. Waste, Disposal and Environmental Regulations
We are not a waste carrier for general rubbish removal unless this has been expressly agreed and we are acting in compliance with all applicable waste and environmental regulations.
The client must not request or permit us to dispose of waste illegally or to remove items that constitute controlled or hazardous waste without prior agreement and lawful arrangements in place.
Where we agree to remove unwanted items, these will be treated as waste or donations as appropriate. Any charges for disposal or recycling will be communicated to the client in advance where possible.
The client is responsible for ensuring that any items marked for disposal are free from confidential data or personal information. We have no responsibility for the security or destruction of such data once items have been removed.
12. Insurance
We maintain appropriate cover in line with our operations. This may include vehicle insurance and, where stated, goods in transit or public liability insurance at levels we consider reasonable for a local man and van service.
The client is encouraged to maintain their own insurance for high value goods and to verify that their home, contents, or business insurance covers items in transit and during removals.
Any specific insurance needs or higher levels of cover must be discussed with us before the booking is confirmed so that, where possible, additional arrangements can be considered.
13. Complaints and Disputes
If the client is dissatisfied with any aspect of our services, they should raise the issue with the team on site where possible, so that we have an opportunity to address it immediately.
If a resolution cannot be reached on the day, the client should submit a written complaint with full details of the issue, including dates, addresses, and any relevant evidence, as soon as reasonably practicable.
We will review complaints in good faith and aim to respond within a reasonable time. Where appropriate, we may propose remedial actions, partial refunds, or other solutions at our discretion, subject to the limitations set out in these Terms and Conditions.
14. Data Protection and Privacy
We will collect and use personal data, such as names, addresses, and contact details, solely for the purpose of managing bookings, providing services, and handling payments and enquiries.
We will take reasonable steps to safeguard personal data and will not sell or share it with third parties except where necessary to deliver the services, process payments, comply with legal obligations, or where the client has given explicit consent.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between the client and us for the provision of services, shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
We may update or revise these Terms and Conditions from time to time. The version in force at the time of the clients booking will apply to that particular contract.
By confirming a booking with Man with Van Mortlake, the client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
